Refund policy

REFUND POLICY

At Articgoddess, we want you to be completely satisfied with your purchase. If you are not, we offer a 30-Day Money-Back Guarantee.

30-DAY MONEY-BACK GUARANTEE
You may request a refund within 30 days from the date your order is delivered.
- Unopened products: full refund of the product price.
- Opened products: we refund one (1) opened jar per order, so you can try the product risk-free. Additional jars must be unopened.

HOW TO REQUEST A REFUND
1. Email us at [SUPPORT EMAIL] within 30 days of delivery.
2. Include your order number and full name.
3. We will reply within 2 business days with instructions.

RETURNS
Orders ship from our fulfillment partner's warehouse, so please contact us before sending anything back. We will provide the return address and instructions. For unopened products, return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. You do not need to return the one opened jar covered by the guarantee.

DAMAGED, DEFECTIVE, INCORRECT OR LOST ITEMS
If your order arrives damaged, defective or incorrect, or is lost in transit, contact us at contact@getarcticgoddess.shop with your order number (and photos, if damaged). We will send a free replacement or issue a full refund, whichever you prefer. No return is needed.

NON-REFUNDABLE ITEMS
Gift cards are not refundable.

EXCHANGES
To exchange a product, request a return of the original item and place a new order.

REFUND PROCESSING
Approved refunds are issued to your original payment method within 5 business days. Your bank may take additional time to post the credit. If you have not received your refund within 10 business days after approval, please contact us at contact@getarcticgoddess.shop.